Designing a UI to Generate Real Business Value (Pavel Kostychev)

In the IT world, today’s organizations are looking to evolve their company’s IT department from a cost center to an employee-centric strategic partner capable of generating ROI. That’s a mouthful. Where do we designers come into play? One way we can help organizations accomplish this goal is by giving their IT help desk an easy-to-use IT service management solution (ITSM). (uxmag.com)