The Risky Business of Onboarding (Rick Pastoor)

Introducing potential new users to a product can be tricky. Visitors are just passing by, only willing to interact if they can immediately see a new product’s value. And even if they do sign up, they may not come back. It’s not enough simply to capture an email address—you have to thoughtfully design a process that gets and holds attention, turning new visits into repeated engagement. (alistapart.com)