The UX Team Sport
Labels:
Information Architecture
Hier ist ein interessanter Artikel von Peter Merholz: Why Designing Products and Services is a Team Sport.
In the world of services, make sure your project teams are multichannel. Coordinate in-person, online, phone, and mail interactions and communications. Recognize that your customer doesn't distinguish between channels they way you do, and make sure she's satisfied no matter how she chooses to engage.
Nichts Neues, aber durchaus lesenswert.
