Service Design
Labels:
Usability
Das hier ist ein guter Artikel um das Wochenende einzuläuten: Bad service disguised as good service. Erschienen auf dem FatDUX Blog.
In a world where products are becoming more and more alike, service is often the only differentiating factor. So don’t let someone con you into thinking that you are receiving good service when the opposite is actually the case – well-intentioned or not. If we don’t demand better service, we will never receive it.
Schöner Artikel und, wie immer bei Eric, sehr unterhaltsam geschrieben.
