Active Listening

Hier ist mal wieder ein wirklich lesenswerter Beitrag: How to Listen to the User and Hear the Experience.

This article will include contents similar to the training curriculum performed by hostage negotiators. We’ll provide you with a very brief overview of Active Listening as well as discuss some of its numerous applications. We’ll detail each of the Active Listening techniques and how and when to use them. Finally, we’ll discuss the importance of training in order to make these advanced communication techniques work in the context of research.

Sind ein paar wirklich gute Techniken des aktiven Zuhörens dabei.