Listening Skills

Das hier ist ein sehr brauchbarer Blog-Post: 15 Tips for good listening (What every usability test moderator ought to know about good listening).

Usability test moderators need to play several roles, such as ensuring the technology is working properly, ensuring the session runs to schedule and schmoozing the client. But the moderator’s most important role is to ensure that the participant is heard. With most test sessions lasting less than 90 minutes, this is the one of a small number of opportunities that the design team has to understand how people use their product.

Wirklich lesenswert.