Interview: Jared Spool

Hier ist ein interessantes Interview mit Jared Spool erschienen: Q&A: Web Usability Expert Jared Spool.

I think the most common mistake is not spending enough time watching users work with their designs. They assume they know who their users are, what they are trying to do, and how they go about doing it. However, when they finally sit down and watch the users, they quickly discover their assumptions have been wrong, and therefore the decisions they made weren’t creating the great experience they thought they were.

Ein gutes Interview.