What clients need

Auf Johnny Holland ist ein guter Beitrag erschienen - und auch von Jared Spool (da rührt wohl gerade jemand kräftig den Marketing-Topf?): What Happens When You’re Gone?

Clients, left to their own devices, will ask for all sorts of things. Some clients want the Behavior approach—to have the UX professional provide everything they need to implement the design—solving all the issues and providing exact instructions. These aren’t recommendations-—they are marching orders. This approach works best when the design, once built, will likely not change and the client shows no interest in developing their own design skillset.

Ein recht lesenswerter Text.