Experts at Work

Der Frage What is an Expert Usability Review? geht dieser besagte Blog-Post nach.

Whilst the Heuristic Evaluation is a common method used in more formal or academic circles, it could be argued that this method is too rigid and often fails to meet the needs of most clients. Assessing an interface by simply checking boxes to determine where it does or does not meet so called usability guidelines does not place enough value upon the context of use, or the goals of the system. The evaluation relies solely upon usability guidelines that are often years old and the result of research on graphical user interfaces, which may be completely different to the one being reviewed.

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