Digital Tools for Design Research. 16 new ways to improve human-centered design. (Dan Perkel)

Design research is about understanding real people in the context of their everyday lives and then using what we learn to inspire our work. This loose definition may conjure up a narrow set of methods, but at IDEO, we’re broad in our approach: Design research here is not any one thing, and it’s informed by the passion and skills of our teams as much as any organizational process. (ideo.com)