19. April 2010

Delight. Surprise. Joy.

Das hier, liebe THS-Leser, ist ein guter Artikel für den Wochenanfang: Design for Delight.

The service industry has known this secret forever. There is a very short space of time and limited interaction to shape the experience for the customer. In these moments, the customer can be pleasantly surprised by the little extras: the attention to details, speed of service, some extra “whatever” or even just a smile.

Schöner, kurzer Text mit einigen interessanten Links zum weiter stöbern.