How Bad UX Makes Users Blame Themselves (Ivana McConnell)

We don’t do well with uncertainty. When things go wrong, we want to know why as quickly and easily (but maybe not truthfully) as possible. But when technology is thrown into the mix, the problems are more complex. Our perceptions change. When something goes wrong with a user interface, the questions don’t always have easy answers. It’s the designer’s job to connect and empathize with the user, to teach them the language of design, to put MVPs in their hand, test, talk, and arrive at a solution. (uxpin.com)