Treating Users Like Adults: Incorporating Six Principles of Andragogy into UX Design (Victor Yocco)

Most digital experiences require users to learn something new. Sometimes the purpose of an app is to learn, such as in an e-class. More often, the user needs to learn how to use the app itself, be it an updated word processing program or a redesigned online banking experience. We call it the onboarding process, and done poorly it can turn users away, which makes it critical that design teams incorporate sound learning principles into their designs. These principles, or “laws of learning” ensure that the experience will be smooth and intuitive. (uxbooth.com)