How To Observe

Das hier ist doch genau das richtige für euch, liebe THS-Leser, oder? How To Observe the User and Tap Into the Experience.

It’s important to remember that observing these elements of non-verbal communication provide clues to what is going on for a person. Be cautious and don’t jump to conclusions based on what you see. Instead, use your communication skills to verify anything that you see. If a person’s wearing a Billabong shirt, rather than assuming that the person is surfer, say something like “Nice shirt, do you like to surf.” The person’s response will tell you if she is really a surfer or if she borrowed the shirt from her sister.

Sehr lesenswerter Beitrag mit einigen guten Tipps.